Get In Touch With Oxwash
Popular FAQs
Not a problem! Please call us at 0207 459 4671 or fill in this form to make changes to your time slot. Our dedicated Customer Care team are on hand from 8 am to 5 pm, Monday to Friday (except bank holiday) to help you.
Thank you for your order!
- If it is your first order with Oxwash you can hand over your items in a disposable, recyclable bag. Once you have had your order back, you will receive an Oxwash 'Bag For Life', which you can use on all future orders.
- You'll receive an email on the morning of collection day and a text message with a link to track your rider when they are on their way to you so you'll have plenty of time to get ready.
- Once your order has been processed and your items look like new again, we'll send you an email when it's ready for delivery. (If you order using the concierge service, we’ll send you a quote for your items and we’ll start working on them once you have paid.)
- You'll receive an email on the delivery day and a text message with a link to track your rider when they are on their way to you.
- You'll receive an email when your order has been successfully delivered.
Traditional dry cleaning methods are highly toxic and outdated. The process involves soaking garments in a chemical called Perchloroethylene or ‘Perc’, which is already banned in France, Denmark and states in the US.At Oxwash, we offer a sustainable dry cleaning alternative - wet cleaning. Our wet cleaning process uses state-of-the-art technology to harness low temperatures, water and biodegradable detergents. We use dynamic washing and drying systems to ensure each cycle is efficient and tailored to the garment’s properties. This allows us to provide a high-quality clean, even on ‘dry-clean-only’ garments, without the use of harmful chemicals.Each garment is then hand-finished before going through our rigorous quality control checks.
We currently operate to a 24-hour turnaround in London and a 48-hour turnaround as standard in Oxford and Cambridge, although a 24-hour turnaround is available at those locations for a small surcharge - just select 'Rush Service' at Checkout.
Please find our pricing information here.
Visit Our Help Center
Find the answers to your questions about ordering with Oxwash and our sustainable service here.
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Contact Us
Our team will respond within 24 hours during our business hours: Monday to Friday: 8 AM-5 PM (except bank holidays). You can always visit our help center if you have general questions about our service.
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