Get In Touch With Oxwash

Popular FAQs

I need to reschedule my collection or delivery.

Not a problem! Please call us at 0207 459 4671 or fill in this form to make changes to your time slot. Our dedicated Customer Care team are on hand from 8 am to 5 pm, Monday to Friday (except bank holiday) to help you.

I placed my order, what happens next?

Thank you for your order!

  1. If it is your first order with Oxwash you can hand over your items in a disposable, recyclable bag. Once you have had your order back, you will receive an Oxwash 'Bag For Life', which you can use on all future orders.  
  2. You'll receive an email on the morning of collection day and a text message with a link to track your rider when they are on their way to you so you'll have plenty of time to get ready.
  3. Once your order has been processed and your items look like new again, we'll send you an email when it's ready for delivery. (If you order using the concierge service, we’ll send you a quote for your items and we’ll start working on them once you have paid.)
  4. You'll receive an email on the delivery day and a text message with a link to track your rider when they are on their way to you.
  5. You'll receive an email when your order has been successfully delivered.
What is the difference between Wet and Dry Cleaning?

Traditional dry cleaning methods are highly toxic and outdated. The process involves soaking garments in a chemical called Perchloroethylene or ‘Perc’, which is already banned in France, Denmark and states in the US.At Oxwash, we offer a sustainable dry cleaning alternative - wet cleaning. Our wet cleaning process uses state-of-the-art technology to harness low temperatures, water and biodegradable detergents. We use dynamic washing and drying systems to ensure each cycle is efficient and tailored to the garment’s properties. This allows us to provide a high-quality clean, even on ‘dry-clean-only’ garments, without the use of harmful chemicals.Each garment is then hand-finished before going through our rigorous quality control checks.

What is the turnaround time?

We currently operate to a 24-hour turnaround in London and a 48-hour turnaround as standard in Oxford and Cambridge, although a 24-hour turnaround is available at those locations for a small surcharge - just select 'Rush Service' at Checkout.

How much does it cost?

Please find our pricing information here.

Visit Our Help Center

Find the answers to your questions about ordering with Oxwash and our sustainable service here.

Contact Us

Our team will respond within 24 hours during our business hours: Monday to Friday: 8 AM-5 PM (except bank holidays). You can always visit our help center if you have general questions about our service.

Chat With Us

Please click on the Live Chat widget at the bottom right of your screen for customer support.

Write To Us
Call Us
020 7459 4671
020 7459 4671
Text Us
074 0110 9457
074 0110 9457
How To Contact Us If You Are...
A Business

Looking to use our B Corp certified sustainable commercial laundry services?

Contact sales
The Press

Find our press contact and download the media assets here.

Our media pack
An Investor

Interested in investing or have any enquiries about your investment?

Send an email

Our Locations


Roger House
Osney Mead

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Avro House
3 Havelock Terrace
Nine Elms

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Unit 10
Ronald Rolph Ct

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Help Us Spread The Oxwash Mission!

As a local B Corp we really appreciate your support, and we hope you're pleased with the service. Please leave us a review and share your experience.