A message from our CEO Dr Kyle C Grant
Dear Oxwash Customers,
🙏 Thank you for choosing to support Oxwash. We know at the moment how worrying it is with the COVID-19 second wave increasing cases nationally and the third national lockdown in effect. As a company we are still open for business and appreciate your ongoing support, and if there is anything we can do in return please just ask and reach out.
To that end if you or a loved one is vulnerable and are unable to do the laundry then please get in touch (quoting 'donate-a-wash') as we would be honoured to take a load off your mind for free.
💧I want to reassure you that your laundry will be cleaned and treated with the utmost care. Over the past year we have been working closely with the NHS, CCD and Oxford-Astra Zeneca vaccine trial to perfect our space-age washing process. We're confident every one of our customers receives a clinically-clean service without worry, backed by science. Our support team are available by phone, live chat and email to answer any questions and prepare you for your collection and delivery prior to your booked time and date.
How has Oxwash adapted:
- Your Oxwash rider will park their bike at least 2 meters away from your front door, before making their presence known to perform a contactless collection.
- Please place your bags in an easily accessible location and then step back 2 meters while our rider collects the items.
- If you need Oxwash bags please let your rider know as we carry spares!
- We will then wash your items in our ultra-hygienic process before returning your items in a manner mirroring the collection.
😷 Please contact our customer care team if you believe you have COVID-19 or any of the symptoms listed on the NHS website.
If you have any further questions around this new process please contact us and we would be happy to assist you.
Take care and stay safe,
Dr Kyle C Grant